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"From Residential to hi-rise, no job is too large or small"
About : T & R Alarm Systems, Inc.
A Brief Company History and Our Dedication to Service
From The Desk of Thomas Sansone Sr. - President
It was the Christmas season, 1971, 2 years after I had graduated High School. I was working as a telephone man. My friend Ray worked for a local alarm company. Ray thought that we could make a few extra dollars installing alarms on the side.
Earlier, I had installed a telephone at a local tavern, so Ray and I sold the owner of the bar our first alarm system. When it came time to get paid, The owner asked, "How do I make out the check?" We looked at each other and said "T&R Alarms (Tom & Ray)!" We now had our first check for $150.00. We learned that we needed to register the name and open up a bank account to cash the check, we were complete novices.
That was 30 years ago. Ray has since moved on. We now have over 48 employees. We book over 8 million dollars yearly. We have protected thousands of homes, businesses, schools, prisons, and hospitals. We have had over 500 employees go through the ranks; many of whom now operate their own alarm or electrical contracting businesses. Many have worked as subcontractors for T&R. From the beginning, our company has maintained itself as an excellent service company.
A few years ago, one of our customers in Hoboken was burglarized on a weekend. Their store window was smashed and our alarm sounded. Our customer relayed to the local paper how frustrated they became trying to get the police there, then a glass company and a carpenter to repair the window so they could go home and not leave their business unprotected. Then they called the alarm company. To my customers pleasant surprise, out service technician, Mike, showed up very quickly, in a tuxedo. He left his brother's wedding to repair my customer's alarm system.
Another time we were under a deadline to complete a very large security system at Rikers Island Prison in NYC. Two of our employees went the extra mile and actually slept at the prison overnight, they stayed two days without going home. Can you imagine getting locked up in a prison voluntarily?
It's this type of dedication to customer service, that sets our company way above the competition. In 35 years of service, we have never said, "That can't be done." We always find a way to get the job done and get it done right.